|Delivery Zones||Transit Time||Cost (Flat Rate)|
|West Malaysia||2-3 business days||RM10.00|
|East Malaysia (Sabah & Sarawak)||2-3 business days||RM15.00|
|Singapore, Brunei, Thailand, Indonesia||3-5 business days||RM60.00|
Please note that the shipping costs to each country vary. The shipping costs of other countries which are not shown above table will be shown at checkout. All our items are Warehouse packed for safe delivery. We ship worldwide by Track & Trace courier (Express).
Orders are processed and scheduled to ship through our system one time per day by 8am. All orders placed thereafter will be processed and scheduled to ship the next business day.
NOTICE TO CUSTOMER:
Please note that business days is from Monday to Friday. No scheduled shipment over the weekend and public holidays.
Please check your delivery address carefully as we will not be responsible for delivery to an incorrect address. The customer shall be responsible for the cost to resend a parcel that is returned because of an incorrect address.
ONCE YOUR ORDER HAS BEEN SHIPPED YOU ARE NOT ABLE TO CANCEL YOUR ORDER.
If an order has been dispatched by courier and is not received or if an item is received and it is either damaged or faulty, a return claim MUST be filed within 3 days from date of dispatch of goods.
Email details of your claim to firstname.lastname@example.org
The following options will then be made available:
- Replacement: If possible, a replacement will be sent, subject to availability.
- Credit: If no replacement is available, a credit will be offered to the full amount of the purchase price.
- Refund: Refund will be made through Loyalty Reward Points which will be credited to your xylique.com account. Reward points can be used to make future purchases.
Returns are not accepted due to a change of mind, so please choose carefully. Exchanges will not be permitted.
Some promotions cannot be combined. To qualify for the “gift with purchase”, your order total must exceed or meet the minimum (which varies) after all coupons, vouchers, and discounts have been applied, and before taking into account tax or shipping costs.